top of page

Frequently asked
questions

We get a lot of questions around here.  So we thought we would provide a one-stop shop for answers!

If you can't find your answers here in our list, please email us by clicking on this icon.

PARENT PORTAL (ENROLLMENT, ABSENCES, TRANSFER and DROP CLASSES)

Q:  How do I enroll my child in a pre-school or recreational class?

A:  Access the Parent Portal tab at the top of this page and create an account.  Once you have created an account you should be able to enroll your child in any classes that are available and not already filled.

Q: What happens if my child can't make a regularly scheduled class time once he/she is enrolled in a class?

A: Send an email to our office (see email icon in the upper right of this page) or submit the future absence through the Parent Portal

  • Log into your account via the Parent Portal and click the MY ACCOUNT link at the top

  • Select the "Future Absences" icon under the student who will be absent (This will open a future absence wizard).

  • Select "By Date" and answer if the absence will span multiple days

  • Select the date(s) for the absence and then click "Submit"

Q: How do I submit a drop request?

A:  All drop requests need to be submitted through the Parent Portal (Please do not leave voicemails or send emails with drop notices)

  • Log into your account via the Parent Portal and click the MY ACCOUNT link at the top.

  • Select the "Enrollments" icon under the student (This brings up all current enrollments).

  • Select the DROP ENROLLMENT button next to the class you are dropping.

  • Enter the preferred drop date.

  • Select "YEs, please drop!" to submit your request.

***DROP POLICY:  All class enrollments MUST BE DROPPED by the last day of the month to avoid being charged for the next month. 

NO REFUNDS or CREDITS will be issued***

Q:  How do I submit a transfer request?

A:  Send an email to our office (see email icon in the upper right of this page) or submit the transfer request through the Parent Portal.

  • Log into your account via the Parent Portal and click the MY ACCOUNT link at the top.

  • Select the "Enrollments" icon under the student (This brings up all current enrollments).

  • Select the TRANSFER ENROLLMENT button next to the class you wish to enroll FROM- this will launch the "PIck a Class" screen

  • Select the class you wish to transfer INTO- this will launch the "transfer enrollment" wizard.

  • Select the transfer date, along with any notes explaining the request.

  • Click "Yes, please transfer" to submit the request.

MAKE UP TOKENS

Q:  How do make up tokens work?

A:  Your student can receive up to one make up token per month and per class.

  • Make up tokens expire after 30 days.

  • Any cancelled class because of weather or teacher absence will be given a token that will not expire and will not count towards your one absense token per month

  • Make up tokens will be issued if needed for any holiday closures.  However, if there are more than 4 Mondays, Tuesdays, etc. when the closure is happening then no make up token will be issued for the closure.  

Q:  How can I view and use make up tokens in the Parent Portal

A:  Log into your account via the Parent Portal and click the MY ACCOUNT link at the top.

  • Select the "Makeups" icon for the appropriate student.

  • Select the "Use Makeup Token" button (this will bring up eligible classes for that student and allow you to see if there are openings available in those classes)

  • Once you have located a class to do the makeup, then click on that class to complete the enrollment and redeem the token.

  • If you are unable to find a class for a makeup enrollment, please email the office and provide the name of the student, the preferred and available days(s) and the preferred time.

PARENT PORTAL (PAYMENTS)

Q:  How do I make payments from the Parent Portal?

A:  Log into your account via the Parent Portal and click the MY ACCOUNT link at the top.

  • Select "Payments"

  • Select "Make Payment"

  • Scroll down and you will see upcoming charges and their due dates.

  • Select the charge you would like to pay.

  • If you would like to use the payment method on file, then keep that box checked.

  • If you would like to use a different form of payment, then uncheck the box and click Credit Card then click "Pay Now" and "Confirm."

  • Enter credit card information.

  • Do not click save info if you do not wish to change the current information on file.  Click save if you would like to save this new information on file.

  • Click "Submit payment"

COMMUNICATION
Q:  I am not receiving emails from the gym.  What can I do?

A:  First, make sure you are opted into email blast by checking your Parent Portal account.

  •  Log into your account via the Parent Portal and click the MY ACCOUNT link at the top.

  • Select the arrow to the right of your email address.

  • Scroll down and make sure this is checked:  Yes, please send me emergency and informational emails in regard to my student's classes or events.

  • Add our emails that are sent from iClass to your email accounts of sake senders

  • Look in your spam and promotions folders

  • When in doubt, email us and we will help you troubleshoot this

PRIVATE LESSONS

Q: Do you provide private lessons?  What are the requirements?

A: We only provide private lessons for members of our gym.  We do not provide private lessons to anyone outside of JPAC that takes classes or is on a team elsewhere. Privates are to be provided only by the athlete's coach.  If you have questions, please ask your primary coach.

bottom of page